EMPIRE ADVENTURE PARK
FAQ
BIRTHDAY PARTY FAQ
GENERAL QUESTIONS
How do I book a celebration?
Celebrations may be booked online, over the phone, or in person. A 50% deposit is
required at the time of booking.
Will someone contact me before my party?
Yes! Our Celebration Team is available via text when in the office and will reach out the week of your party to confirm details and discuss any special requests or needs.
Do you provide invitations for parties?
Absolutely! We offer digital invitations that can be customized with your party details, printed, and shared with your guests.
What is the difference between a private party and an open party (table)?
A private party at our facility includes exclusive use of one of our party rooms, reserved for a duration of 2 hours. An open party is hosted in our open seating area, where we reserve a designated number of tables to comfortably accommodate your participating guests.
What is included in your party package?
Our party package includes free admission for the birthday child and 10 participating guests, Empire jump socks, table settings, multicolored balloons, (2) 18-inch pizzas, and unlimited water and fountain drinks for those guests. Additional guests beyond the initial 10 are priced as follows: $41 per person for ages 6 and older; $25 per person for ages 5 and under. For every 5 additional guests, we will provide you with an additional 18-inch pizza.
How many participants can I invite?
Our celebrations include 10 participants (PLUS the Birthday Child), but you’re welcome to add more participants. Party rooms are designed to accommodate approximately 30 guests comfortably. Our maximum guest number is 50 participants . A Participant is everyone who is participating in the attractions including the birthday child.
What should I do if I'm unsure about the exact number of guests I’ll have for my party?
If you are unsure about the exact number of guests, it is required to book 5 less than the number of guests anticipated. For parties with more than 30 participating guests expected, a reservation for 30 guests is required. This allows our team to accurately prepare and accommodate your party’s needs. We require final guest numbers to be provided no less than 72 hours prior to the event time. Any changes after the 72-hour window will not be able to be honored.
Is there a minimum age for party guests?
Empire Adventure Park is fun for all ages! Certain attractions like Laser Tag and Tag Arena have height restrictions, but we offer plenty of alternatives for younger guests. Any guest over 42″ tall can participate in all attractions.
Are we allowed to add more time to our party reservation?
An additional hour of playtime can be added to your reservation for $16 per participating guest. Please note that this extension does not include additional time in the reserved party room. Additional time in the room is $100 per hour and is based on availability.
Can we request a specific party room?
Party rooms are assigned based on several factors, including the number of
participating guests. Therefore, they cannot be specifically requested. Rest assured, if you have reserved a party room, one will be provided for your event.
Can bring cake & decorations have a party in the restaurant area?
Bringing cake, gifts, and/or decorations to hold a party in this area is not permitted. If you would like to hold a party, please contact our events staff to book a party space.
Booking & Rescheduling
What if I need to cancel or reschedule?
Please contact us at 516-992-6778 as soon as possible if you need to make changes to your event.
● Cancellation Policy: Cancellations made 3 days or more prior to the event date
are eligible for a full refund of the deposit.
● Cancellations made within 3 days of the event date are not eligible for a refund of the deposit.
● Rescheduling Policy: Parties can be rescheduled up to the day of the event with
no charge, subject to availability.
Deposit Amount
A 50% deposit is required at the time of booking to secure your party. Add-on’s and food must be paid for at least 24 hours prior the event, we will send you a digital payment link for online transactions. The remaining balance for guests is due on the day of the event.
FOOD & DECORATIONS
What decorations are included in the packages?
Your package includes basic decorations. We provide orange and blue tablecloths,
cups, plates, napkins, utensils, and latex multicolored balloon bouquets, all set based on your provided number of participating guests. Our Party rooms also have a “Happy Birthday” banner mounted in the room.
Can we have a themed cake and decorations?
We welcome basic decorations for your event, including cups, plates, tablecloths,
napkins, utensils, banners, and a few inflated balloons. If your decorations exceed 10 minutes of set-up or removal, you will be charged a fee. All decorations must be
dropped off at least 24 hours prior to the party, or they will not be able to be set up. Parents and guests are not permitted to set up the decorations themselves, as our celebration team will handle this.
Are there any restrictions on decorations?
To maintain safety and cleanliness, we do not allow items like confetti, glitter, silly string, wall decor, or piñatas. We Do Not allow any items to be hung or mounted on walls or ceilings. Unsure about something? Send us a message or give us a call!
Do you only provide pizza for parties?
Both open and private party packages include 2 large pizzas for the first 10 participating guests. For every 5 additional guests, we will provide you with an additional 18-inch pizza. Additional food options are available and can be ordered from our party catering menu. Explore our catering menu for delicious options to enhance your celebration. VIEW ADD-ONS
Can we bring outside food?
Outside food is permitted for a fee of $100. Outside food items are limited to COLD
salads and COLD sandwiches; no exception. If you would like to bring food due to
allergies or religious purposes, only pizza will be allowed to be brought in.
PARTY DAY DETAILS
What will my party be like?
We strive to make every party as easy and stress-free as possible. Click Here to read a complete description of the party process.
What if a parent isn’t attending the party?
Ask them to complete their child’s waiver online before arrival.
We plan on having a lot of adults attend our party. Do we have to pay for them?
One guardian per child is permitted to attend the party without charge. Any additional adults will incur a fee, per adult, of $10 each, to accommodate the extra guests within our space. If an adult chooses to participate, they will be charged at a discounted rate of $21.50 as a participating adult, no food or beverage included.
Are parents allowed in the party rooms? Is there enough space for the parents to stay in the room?
Our party rooms are designed to comfortably accommodate your participating guests. While parents are always welcome in the room, we recommend that adult guests utilize the open seating area located directly across from the party rooms.
Will we share the attractions or party room?
While the attractions are open to the public, if you have a private event, your celebration will have its own private party room.
What time should my guests and I arrive?
We recommend arriving no more than 15 minutes before your scheduled start time to ensure everything runs smoothly.
Will there be a host assigned to guide the children through the different attractions in the park and supervise them while they're there?
A dedicated party host is included in our party packages. The host’s primary role is to manage all aspects of the party to ensure a smooth and enjoyable experience, including any setup, breakdown, serving, addressing children’s needs, etc. Our parties are open style/free play, excluding their private event in either laser tag or dodgeball. As a result, they may not be with the children at all times. For an additional fee, you can add a guided party host to your package ($50 per host).
Additional Information
Are gratuities (tips) appropriate?
Tips are always appreciated if you feel our Celebration Team did a great job!
What if fewer or more kids show up on the day of the party?
You’ll only be charged for any additional guests beyond the 10 included in the package. We require final guest numbers to be provided no less than 72 hours prior to the event time. Any changes after the 72-hour window will not be able to be honored.
